Simple Hacks for Bug Reporting and Tracking: 5 Tips to Empower the Whole Team
Within a company, everyone works for the same team, but when everyone has a different skill set, area of expertise, and access to varied information, it can begin to feel like not everyone is playing the same game. With information fragmented across multiple platforms, it becomes difficult to find guidelines for company procedures. Once, and often if, you can find instructions for a given task, it can be difficult to follow them according to protocol, let alone keep the rest of your team in the loop about what you’re doing. Bug reporting is no different. Far too many companies lack a streamlined process for dealing with technical issues in a simple, documented, and accessible manner.
Though a bit overused, the old saying rings true: your team is truly only as strong as its ‘weakest’ link. When it comes to bug reporting, this weak link takes the form of anyone who does not feel empowered to effectively report a bug, and they may also become your company’s Achilles heel. Non-engineers use your product; they market it, sell it, and so on, so they should play a key role in reporting when something goes wrong. Too often, companies don’t take the time to cue in their less technical employees, thus undervaluing a key resource for bettering the product and making fixes more efficient.